Returns & Refunds
Made to order. Made for you.
Every Cenzio Atelier piece is produced individually after your order is placed. Because each print is made specifically for you, we are unable to accept returns or cancellations once an order has been confirmed.
We ask that you review your order carefully before completing your purchase — including your selected size, format, and frame colour.
Damaged or defective items
While we take great care in the production and packaging of every order, damage during transit can occasionally occur. If your piece arrives damaged or with a production defect, we will make it right.
Please contact us within 7 days of delivery at care@cenzioatelier.com with the following:
- Your order number
- A clear photograph of the damaged item
- A clear photograph of the outer packaging
We will review your case and, where applicable, arrange a replacement at no cost to you. We do not require you to return the damaged item.
A note on colour
All Cenzio Atelier prints are produced with archival-quality pigment inks on premium canvas. Colours are carefully calibrated, but minor variation between what you see on screen and the final printed piece is a normal characteristic of fine art printing — not a defect.
Questions
If you have any concerns about your order, please reach out at care@cenzioatelier.com. We respond within one business day.