Cenzio Atelier
Questions & answers
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What exactly will I receive?
A framed canvas print of an exclusive Cenzio design: printed with archival inks on museum-grade cotton canvas, set in a solid wood frame (1.25" deep) with hanging hardware fitted, so it arrives ready to hang. Our pieces are prints, not hand-painted originals.
Which sizes and frame colours are available?
Most designs come in eight sizes, from 9" × 12" up to 24" × 32", with a choice of Black, Espresso, White or Natural frames. You'll see the exact options and prices on each product page.
How do I choose the right size?
A simple rule: above a sofa, bed or sideboard, aim for artwork about two-thirds the width of the furniture. Still unsure? Email a photo of your wall to care@cenzioatelier.com and we'll suggest a size and frame, free of charge.
How long does delivery take?
Every piece is made to order. Production takes 2 to 5 business days. In the United States, most orders arrive within 5 to 10 business days of the order date, production and transit included. Other destinations usually take 7 to 14 business days. You'll receive a tracking number by email as soon as your order ships.
For U.S. Christmas delivery, please order by December 8.
Where do you ship, and is shipping free?
Shipping is free, with no minimum, to the United States, Canada, Australia, Switzerland and Norway. We currently ship only to these countries. Import duties and taxes, where they apply, are the responsibility of the recipient.
Can I return or cancel my order?
Because each piece is printed individually for you, all sales are final: we can't accept cancellations, returns or exchanges once an order is confirmed. Please choose your size and frame with care, and ask us if you're unsure.
What if my order arrives damaged or isn't right?
If your canvas arrives damaged, with a production defect, or different from what you ordered, we'll replace it free of charge or refund you in full. Email care@cenzioatelier.com within 30 days of delivery with your order number and a photo of the issue and the packaging. You don't need to send the piece back.
If tracking shows your order as lost, or it hasn't arrived within 10 business days after the estimated delivery date, contact us and we'll send a free replacement or a full refund once we've confirmed it with the carrier.
Do you offer discounts on several pieces?
Yes. Our Collector's sets save 25% when you buy two prints and 40% when you buy three or more. New subscribers to our newsletter also receive 10% off their first order.
Do you offer gift cards?
Yes. Our digital gift cards come in $50, $75, $100, $150 and $250, are delivered by email, and let the recipient choose the piece and size they love.
Will the colours match what I see on screen?
Fine art printing reproduces colour with great fidelity, but slight variation between your screen and the print is inherent to the medium and isn't considered a defect.
How can I reach you?
Email care@cenzioatelier.com or use the chat on this site. We reply within one business day. You can also send us a message from our contact page.
